TERMS & CONDITIONS

TERMS & CONDITIONS FOR PAMPER 2U

OVERVIEW

General

These conditions apply to all offers, treatments and transactions between Pamper 2U and the customer on which the beauty salon has applied these conditions to unless deviated and expressly and in writing have been agreed on by both parties

Efforts of Pamper 2U

Pamper 2U will perform their treatments to the best of its ability and in accordance with the requirements of good workmanship and in accordance with the then current state of science. Pamper 2U will inform customers as much as possible and reasonable of financial consequences of the change or addition of treatment.

Cancellation Policy

When booking an appointment over the phone, email, Facebook , you are entering a verbal contract that you will turn up at that time to have that service completed. By doing so Pamper 2U is reserving that time for your appointment, so please give at least 24 hours notice for cancellations.

This allows an opportunity for the appointment to be taken by another client. Please remember that this is our livelihood. We are a small company that cannot sustain the loss of hours of income/productivity.

We understand that life does not always go to plan, therefore we kindly ask that you give us no less than 24 hours notice if you cannot make your appointment. All cancellations made with less than 24 hours notice will lose there deposit.

No Shows

If you are a “no show”, you will also lose your deposit. 

Payment

Pamper 2U  lists all prices of treatments and services are visible on the Pamper 2U website. The listed prices include GST. Offers are valid only in the specified period till the date listed for expiry. The customer must immediately pay after the treatment. We accepts bank transfer, credit cards and cash.

Warranty

Pamper 2U gives the customer a (2 Day) guarantee on the treatment and products. This warranty is valid if:

The customer has had a reaction to Eyelash extensions we will offer a complementary removal within 2 days of service been done.

Complementary Eyelash extension in fill if they have lost more than 50% of lashes within 2 days of service been done.

Complaints

If the customer has a complaint about the treatment or product, it must be reported as soon as possible but no later than within 2 working days after discovery in writing or by emailing us at pampr2u@gmail.com Pamper 2U must give the complainant adequate response within 2 working days. If a complaint is justified, Pamper 2U will perform the as agreed on treatment again in warranty.

Refund Policy

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You are paying for the artist's time, product and other expenses used to provide you with a service. No refund will be given for any reason on services or products. If you are unhappy with a service, you may contact us within 72 hours of your appointment to discuss your concerns and if a fix can be done to address your concerns, it will be done with a complimentary 30 minute express touch up if it is at the fault of application or product. Any concerns addressed after 72 hours of your last appointment, or if you failed to follow the proper aftercare instructions, will be charged at full price for the service.

Conduct

The customer should behave properly in accordance with generally accepted standards. If the customer after repeated warnings continues to expose improper behavior, Pamper 2U has the right to refuse the customer access to the salon

Deposit Policy & Booking Appointments

$20 NON REFUNABLE deposit is required upon booking your appointment, for pamper parties and wedding parties a 50% NON REFUNABLE deposit is required upon booking your appointment

Deposits are NON REFUNDABLE, you can reschedule your appointment and your deposit will be transferred over to your future booking

If you are more than 10 mins late your appointment will be canceled and your deposit will go toward a future appointment

Reschedule for free up to 24 hours contact to Pamper 2U if no contact you will lose your appointment and the deposit.

These terms & conditions are in alliance with the new Zealand consumers act and the ministry of business.